Monday Keynote: Hack Libraries: Platforms? Playgrounds? Prototypes?

David Weinberger @dweinberger

Co-Director Harvard Library Innovation Lab, Harvard University and & Author, Too Big To Know; Everything is Miscellaneous: The Power of the New Digital Disorder, & Co-Author,Cluetrain Manifesto

Notes

* Why hacking now?

Libraries squeezed: cut costs or increase value

Hacking: fresh thinking that finds new opportunities for increasing the value of a system perhaps in unintended ways. (White hat hacking). (vs Exploit hidden weakness of systems for personal gain. (black hat hacking))

Bozo hacking: couch into car…. bungee cord tried to defy law of physics.

Why opportunity now for hacking in libraries?

  1. Networking of everything [not just going digital] (Digital provides access; networking allows interaction)
  2. Opening of Everything: from closed by default to open: Creative Commons/Open Access/Open Source/Open Education –> “there seems to be a consensus that open access is an inevitability” – Stuart Shieber, 2012
  3. Lifecycle Engagement: in old architecture: Author –> Distribution –> Readers; Now, because readers are networked, readers connect to one another across the world; connect directly with the author. Talking with one another in public, and development of ideas, value is in the development of ideas, in public, in the new public of the web. Physical objects typically cut off from those conversations. Now, conversations in public place, online.
  4. New Networked Ecoystem: Google Books, Wikipedia, Amazon instead of Library: How do we get libraries into the game

* Why isn’t every knife a Swiss army knife? Every possible tool. World of utility. Cultural assumptions.

Swiss army knife is a hack — we don’t have replicators: which tools do we hack together? Anticipation…

It’s negative to have too many tools on a Swiss Army knife. Need to decide which tools we really need. #cildc —@LauraSolomon

love @dweinberger mega swiss army knife analogy — A Swiss Army knife is a hack, preparing for what people “might” need. #cildc —@technolibrary

Filtering…reducing number of clicks that it takes for readers to get to materials. Filtering on the web is a filtering forward, not filtering out. We curate.

Anticipate needs for: Collections; cataloging; shelving; space; services. –physical and digital.

Base fields for Tibetan Buddhist Resource Center — metadata, that is Dublin-Core based. Anticipation didn’t have replication_of metadata in existing system.

Put platform underneath library services: one service that the library provides. Portal has open data. Collections; Social; Mashups; Analytics; Recommendations; Games; Browser; Open data usage, items, reviews, notes. With a platform, others can create their own interface on top of it.

Sounds a lot like Bibliocommons 🙂

DPLA platform metadata is open. App Library

Library Cloud at Harvard project

Item; Event; LCC; API’s; MARC holdings; usage links; item IDs.

StackLife project: OPAC alternative will be checking this out for sure!

StackLife catalog: ow.ly/i/59PMb really interesting open source catalog. @dweinberger: “please use and customize” #cildc —@AlexZealand

Point of platform is to mashup do things with it that you want to do.

Library platforms isn’t only digital. Labrary at Harvard. Library Lab at Harvard.

Awesomebox.io return box. lil@law.harvard.edu

Linked Open Data.

  1. Use URIs as names for things
  2. Use HTTP URIs so that peoplce can look up those names
  3. When someone looks up a URIs provide useful info using the standards RDP/SPARQL
  4. Include links to other URIs so that they can discover more things.

Linked open data allows synonymous terms to be linked.

System will get much smarter, much faster, when all this data is linked together.

Linked Data for Libraries: Cornell; Stanfard; Harvard Library Innovation Lab

Graphing Data. The side bar that appears in Google Searches that mashes up data together, basic facts… comes from graphing data. Google’s database of information crawled comes up with this.

Collaboratively libraries graphing data together. Possibilities endless

LIbraries hacking the future: do in public sphere, so world gets more value from it. Enrich existing assets and relationships, and librarian expertise. Community expertise — they notice relationships we haven’t. Infrastructure of knowledge. Allows us to continue infrastructure of knowledge — curation. Every point of view is challenged and should be challenged, even as we believe it. This is what libraries have always done. Providing sources, but showing disagreements among the sources.

We have a connected world, but the connections aren’t being made yet. They need to be made.

To capitalize on relationships, enrich existing assets, and fight the echo chambers, we need libraries curating @dweinberger #cildc —@queequegs

Yellow brick roads are wonderful, but they only take us in one direction…

The Library Experience: Things I Wish I Could Tell My Librarian

Jeff Kober, presenter & author of The Wonderful World of Customer Service at Disney and Lead with Your Customer.

Focus on the Experience

Starbucks experience. The commodity, product, service, experience.

Starbucks is more than just a cup of coffee. It’s an experience.

What is the difference between a library service and a library experience? Making this much more than a bunch of products. We’re in the experience business.

Memorable experience. Be viable to the community. Bring people back again and again and again. Be the literary Starbucks of your community.

How many people have been to Disney amusement parks at least once. One person in the room has been scores of times (inspector guest). Very first time guest (WOW guest). Very time experience: Wow. Disney has built an experience from the moment you walk in the door. Wow. Over and over again.

Inspector guests just are experiencing what they’ve seen over and over again. Yet notices very very tiny little details. Tiny little mosaic tiles.

What are the mosaic tiles in your organization? That create the experience for our customers coming in the door? Why they come into the library? What are those wows? Make every moment count.

What is one of the commonly asked questions at the magic kingdom?

* Bathrooms
* What time is the 3:00 parade?

How many experiences are transactions and how many are interactions? The opportunity in the question “What time is the 3:00 parade”, is the interaction, not the transaction “it’s at 3pm”. The interaction, talking about a good location to watch the parade, and where are you from, and interacting with them. People remember the interactions, not the transactions.

Are we more than our collections? Heck yes! Librarians offer an experience — an interaction, not just transactions (checking in and out books).

Ladies and gentlemen serving ladies and gentlemen.

Your job is not to be “title/position.” It is to create happiness, at Disney. “We create happiness.” What does this look like? Go out of your way to make people’s experiences the best. Ever. Go above and beyond.

It’s not about the books-it’s much bigger. It’s about the experience in our libraries. “We inspire discovery” –Hays Public Library

Hays Public Library: safety, courtesy, presentation, education, efficiency

Treat Patrons Like VIPs

Styles: Analytical; Driving; Amiable; Expressive.

Analytical: Logical; Thorough; Serious; Systematic; Prudent

Driving: Independent; Candid; Decisive; Pragmatic; Efficient

Amiable: Cooperative; Supportive; Diplomatic; Patient; Loyal

Expressive: Outgoing, Enthusiastic; Persuasive; Fun-Loving; Spontaneous (also critics)

What is a VIP? (Common Very Important Person) But actually, Very Individual Person.

Our job is to meet the individual needs of what people need. G

Golden Rule: Do unto others as you would want to have done unto yourself

What is the platinum rule? Do unto others as they would want to have done unto themselves

Customer service is not just about being nice. Understand need of individual. Provide what they would never expect–but need.

Smile, Darn Ya Smile

  • Why Smile?
  • Makes us more attractive
  • Provides us greater attention
  • Boosts our immune system & overall health
  • Takes less muscles than frowning
  • Releases endorphins that act as natural painkillers
  • Makes us look younger
  • Becomes contagious

S Serve – About Service. Not Serve Us. About Giving
M Mirror – How you look is a reflection of how everyone else looks. If you’re not smiling who is.
I “I Choose” At the end of the day, we have bad moments. It’s hard. Hominy hard. Things get tough. When we go into the library, we choose what we want to be and how to respond. Do not choose to be a victim. Choose to love it.
L Lighten Up — It’s a book.
E Engage

Smile Darn Ya Smile was written in the great depression. Recording & Lyrics

Thank You For Changing My Life

As Jeff Kober was flipping through National Geographics as a kid in his school library during his lunch hour, he stumbled upon an issue that described the Magic Worlds of Walt Disney. He was fascinated. He looked at it again and again and again. He went to the librarian and asked if he could keep the magazine, and she said yes. He still has it.

Possibilities were endless and life was magical.

Web tools to make you look cool

Cynthia Dudenhoffer on Twitter
Cynthia’s Handout
Cynthia’s Slides

Web 2.0 tools: multi-platform; free; actually useful; app v cloud; phone v phone; download v cloud.

Great advice for the tools: don’t wedge tools into your life — only use what works for you and your workflow and interests.

Continue reading “Web tools to make you look cool”

NEKLS Tech Day 2013: Innovation Presentation

Resources from a presentation on innovation at NEKLS 2013 Tech day:

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NEKLS Tech Day 2013: Innovative Programming Discussion

Resources from a presentation/discussion on innovative programming ideas:

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