I posted this to the 23 Things Kansas listserv tonight, but loved the resources so much, I’m going to cross-blog them here.
I was quickly skimming through several blogs today and remember someone’s blog post for this week’s lesson on online communities (posted at the 23 Things Kansas website) mentioning an NPR story on Facebook as the reason she finally joined Facebook. Intrigued, I stumbled upon a couple of NPR stories from last year and thought I’d share them with you all; I don’t know if it was what she was looking for, but maybe one of these was it:
Also, I posted a link to this third article on the 23 Things Kansas Facebook fan page, but thought it wouldn’t hurt to re-post here:
Social Media Cards: A 2.0 Type of Business Card
Here’s a couple of paragraphs from it:
“You probably know someone just like Juli, because librarians are great at establishing relationships. Talking to patrons, figuring out what they like, helping them find exactly what they need—not a problem. But when it comes to social media, librarians struggle. There should be a policy, a schedule, someone assigned to tweet/facebook/wave for the library—right?
Not quite. The online librarian-patron relationship should be an extension of interpersonal communication. After all, the whole purpose behind social media is to aid in relationships.
Am I saying your library shouldn’t have a Facebook fan page or a Twitter account? Absolutely not. In fact, if you don’t have one now, why not? Online communities are growing, and your library needs a presence on those sites.
But let me ask you this: who do you listen to? An institution or a person you know? Without even realizing it, we ask our friends where they bought their car, if they know a good babysitter, and who cut their hair. Social media serves as a place to enhance our relationships. Since we’ve already established trust-worthy relationships with our patrons inside the library, it’s only natural that we use social media enhance our relationships with patrons virtually.” (end excerpt)
I’ve really enjoyed the comments on the 23 Things Kansas Facebook fan page about how all of you are using Facebook (click on the Facebook icon on the 23 Things Kansas website up at the top or visit http://www.facebook.com/23thingskansas). If you have a Facebook fan page or even a library website with comments enabled, have any of you been able to engage your patrons online and start conversations with them?