T(hinking)O(ut)L(oud): Literacy and Reading and Books

(TOL=Thinking Out Loud)

Yet again resurrecting the old blog… Not much time to write these days.

I am not a literacy theory student or a certified teacher. I’m a librarian — a systems librarian these days, to tell the truth. I manage a consortial ILS these days (Koha — hooray!), but questions like what Buffy Hamilton raised on Twitter tonight get me going and make me temporarily stop digging through mySQL databases or tickets or testing or email. Buffy’s sponsors of literacy posts at the DMLCentral blog have been very thought-provoking.

She posted this series of tweets:

For the first time in a long time I was on Twitter while she was posted these thoughts, and I fired back:

—-

And that’s when I decided to write this post, the first in many, many months. Twitter’s character limits got in the way, and I have too many thoughts crashing into one another and they need to be shared. Bear with me just for a moment.

Again, I am not a literacy expert — the little I know solely comes from reading and listening to Buffy’s lines of thinking these days. I am not a certified teacher, either, so please don’t get all over me if I say something wrong or unkosher.

This conversation and numerous other mashed up discussions from the day (over stats, of all things!) has me questioning why people get so caught up in the container of what really matters — the STORY.

A newspaper has a multitude of stories.
A magazine.
A website is full of them.
Ads tell stories.
Movies — duh.
Graphic novels — ever read March??
Books — obviously (what about the different platforms of books?).
A sporting event.
A road sign.
And I’m getting side tracked.

I’ll returning to the last tweet I posted to Buffy:

Is it
to be entertained?
to learn?
to grow?
to think?
to escape?
to be challenged?
to carry out a task?
to gain understanding?
to build knowledge?

I’d argue the end goal of literacy, of reading, is all of those and much more than I can think of right now.

And how can those actions —
the
entertaining,
learning,
growing,
thinking,
escaping,
challenging,
tasking,
understanding,
building —

be delivered?

Through written text, yes, but what about
simple conversations?
Writing?
Poetry?
Articles?
Movies?
A piece of music — sung or played?
A sport?
Observing someone?
And again, so much more.

All of these? They are telling stories.

So why, do we simply recommend books as the normal medium to help people discover the joy of reading? Instead, what if we started asking people what story they want to find or learn or seek out and provide the possible mediums to that story?

What if, by coming to where people are at — helping them find the stories they want to discover, they can be introduced to all types of literacies – and learn and grow — and not simply shut down, because “the right book” — the right container — couldn’t be found?

This post originally stopped here, but completely independent of this post, I stumbled across a commercial — for whiskey of all things — that told a beautiful story. And I want to close with it. Watch it and THEN finish the post 🙂

Do people still need to learn to read? Yes! The basics still need to be taught. You grow through reading different variations of literature, and gain understanding of the world. But there was a reason this commerical’s story happened. And it wasn’t to fall in love with reading… The main character had a story he wanted to read, and to get there took a lot of work and a lot of different containers to learn to read, before he came back to the first story (I’m being deliberately vague, in case you skipped the video).

I may unpack this further. Or it may stand alone, as a simple thinking out loud exercise. What do you think?

The Library Experience: Things I Wish I Could Tell My Librarian

Jeff Kober, presenter & author of The Wonderful World of Customer Service at Disney and Lead with Your Customer.

Focus on the Experience

Starbucks experience. The commodity, product, service, experience.

Starbucks is more than just a cup of coffee. It’s an experience.

What is the difference between a library service and a library experience? Making this much more than a bunch of products. We’re in the experience business.

Memorable experience. Be viable to the community. Bring people back again and again and again. Be the literary Starbucks of your community.

How many people have been to Disney amusement parks at least once. One person in the room has been scores of times (inspector guest). Very first time guest (WOW guest). Very time experience: Wow. Disney has built an experience from the moment you walk in the door. Wow. Over and over again.

Inspector guests just are experiencing what they’ve seen over and over again. Yet notices very very tiny little details. Tiny little mosaic tiles.

What are the mosaic tiles in your organization? That create the experience for our customers coming in the door? Why they come into the library? What are those wows? Make every moment count.

What is one of the commonly asked questions at the magic kingdom?

* Bathrooms
* What time is the 3:00 parade?

How many experiences are transactions and how many are interactions? The opportunity in the question “What time is the 3:00 parade”, is the interaction, not the transaction “it’s at 3pm”. The interaction, talking about a good location to watch the parade, and where are you from, and interacting with them. People remember the interactions, not the transactions.

Are we more than our collections? Heck yes! Librarians offer an experience — an interaction, not just transactions (checking in and out books).

Ladies and gentlemen serving ladies and gentlemen.

Your job is not to be “title/position.” It is to create happiness, at Disney. “We create happiness.” What does this look like? Go out of your way to make people’s experiences the best. Ever. Go above and beyond.

It’s not about the books-it’s much bigger. It’s about the experience in our libraries. “We inspire discovery” –Hays Public Library

Hays Public Library: safety, courtesy, presentation, education, efficiency

Treat Patrons Like VIPs

Styles: Analytical; Driving; Amiable; Expressive.

Analytical: Logical; Thorough; Serious; Systematic; Prudent

Driving: Independent; Candid; Decisive; Pragmatic; Efficient

Amiable: Cooperative; Supportive; Diplomatic; Patient; Loyal

Expressive: Outgoing, Enthusiastic; Persuasive; Fun-Loving; Spontaneous (also critics)

What is a VIP? (Common Very Important Person) But actually, Very Individual Person.

Our job is to meet the individual needs of what people need. G

Golden Rule: Do unto others as you would want to have done unto yourself

What is the platinum rule? Do unto others as they would want to have done unto themselves

Customer service is not just about being nice. Understand need of individual. Provide what they would never expect–but need.

Smile, Darn Ya Smile

  • Why Smile?
  • Makes us more attractive
  • Provides us greater attention
  • Boosts our immune system & overall health
  • Takes less muscles than frowning
  • Releases endorphins that act as natural painkillers
  • Makes us look younger
  • Becomes contagious

S Serve – About Service. Not Serve Us. About Giving
M Mirror – How you look is a reflection of how everyone else looks. If you’re not smiling who is.
I “I Choose” At the end of the day, we have bad moments. It’s hard. Hominy hard. Things get tough. When we go into the library, we choose what we want to be and how to respond. Do not choose to be a victim. Choose to love it.
L Lighten Up — It’s a book.
E Engage

Smile Darn Ya Smile was written in the great depression. Recording & Lyrics

Thank You For Changing My Life

As Jeff Kober was flipping through National Geographics as a kid in his school library during his lunch hour, he stumbled upon an issue that described the Magic Worlds of Walt Disney. He was fascinated. He looked at it again and again and again. He went to the librarian and asked if he could keep the magazine, and she said yes. He still has it.

Possibilities were endless and life was magical.

Under Construction

Please excuse the mess, the slowness, the changing themes, and other content/display shifts over the next few weeks. I’m in the process of overhauling this site. It’s going to be messy for awhile.

Open Education Resources at the NEKLS Summer School Librarian Workshop

The following are resources from a presentation given at the 2013 NEKLS Summer School Librarian Workshop. Continue reading “Open Education Resources at the NEKLS Summer School Librarian Workshop”

Open Library and Open Libraries: Information for ALL the people

Jessamyn West

I missed the beginning of this but here’s her full slidedeck. 

Examples of current issues in Open Access/Copyright/Fair use